Blue Nite Productions - Multimedia service with a personal touch. Our services include: web design, hosting, consulting, custom scripting, flash media, graphic imaging, graphic editing, digital photography, digital video, interactive enhanced CDs, audio mastering, digital multitrack, recording, format conversion, mp3/ra/wma encoding, advertising audio (jingles), loop (samples), audio restoration, and more.

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BNP WEB HOSTING

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Frequently Asked Questions

If the answer to your question is not listed here, please contact us.
 Questions
Sales
  1. What is web hosting?
  2. Will I need web hosting?
  3. How long does it take for my hosting account to be setup?
  4. What does this, ------------------, term mean?
  5. What is considered SPAM and why is it forbidden?
  6. Can you customize a hosting plan?
  7. Do you offer ASP?
  8. How do I upgrade or downgrade from one hosting plan to another?
  9. Do you provide SMTP mail support?
  10. Do you allow adult content?
  11. Do sub-domains cost extra to setup?
  12. Is it free to upgrade or downgrade my plan?
  13. Do you offer service in different languages?
  14. Do you offer free domain names or domain name registration services?
  15. Are there any catches or hidden costs?
  16. Do you allow an IRC to be run on your servers?
Technical
  1. What should I set my domain name servers to point to?
  2. What type of operating system will I be hosted on?
  3. What kind of control panel does each hosting account come with?
  4. I want to move my domain name to you, what is the procedure?
  5. Will my website ever go down?
  6. How do I do this, --------------, in my control panel?
  7. I have another question, what do I do?
  8. How do I change my domain name on my account?

 Answers
Sales
  1. What is web hosting?
    Web hosting gives you the facility to publish your web pages onto the internet, and allow visitors to access your site from a domain name such as yourdomain.com. We also provide email services with every account, so you can accept email at your domain name and collect it from an email program such as Eudora or Microsoft Outlook Express.
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  2. Will I need web hosting?
    Yes, only if you intend on having a domain name (IE: yourdomain.com) and publishing web pages to it for the world to view.
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  3. How long does it take for my hosting account to be setup?
    Your hosting account will be setup instantly and once approved it should be resolved and ready to use within 24 hours. Unfortunately we no longer allow instant access without approval due to past abuse from rogue entities.
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  4. What does this, ------------------, term mean?
    You can view our Commonly Used Hosting Terms page for detailed descriptions of many terms. Please contact us or post your enquiry in our support forum and we'd be happy to explain any other term you may not be familiar with.
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  5. What is considered SPAM and why is it forbidden?
    SPAM is any unsolicited email. If you are going to send email to potential customers you should offer an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. The action of mass mailing can slow down servers and suck up tremendous bandwidth. This action is completely forbidden on our web server.
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  6. Can you customize a hosting plan?
    Yes we can! Please call (205) 853-4645.
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  7. Do you offer ASP?
    No, we currently do not offer ASP to our clients.
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  8. How do I upgrade or downgrade from one hosting plan to another?
    You will need to contact us. There is no extra charge, and the difference in price will be reflected on your next invoice.
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  9. Do you provide SMTP mail support?
    Yes. Your SMTP mail server will be mail.YOURDOMAINNAME.com.
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  10. Do you allow adult content?
    No. If you have content that you feel is questionable, please contact us for approval before uploading it. Accounts found to be in violation will be subject to suspension or possible cancellation.
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  11. Do sub-domains cost extra to setup?
    No. You can automatically set these up within your control panel.
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  12. Is it free to upgrade or downgrade my plan?
    Yes, there is no extra charge. You will, however, have to pay the difference between plans if you choose to upgrade. If you choose to downgrade your plan, you will not receive any special discount or money back.
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  13. Do you offer service in different languages?
    Yes, we have CPanel software that supports several languages. There is a one time fee of $75.00 to add this to your account. Please contact us for more information.
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  14. Do you offer free domain names or domain name registration services?
    No, we currently do not offer any type of domain name registration services, but will be happy to recommend several that you can choose from. Please contact us or post your enquiry in our support forum.
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  15. Are there any catches or hidden costs?
    There is a one-time, non-refundable set up fee of $15. If you fail to make a payment and your account becomes suspended, there is a $15 administrative fee to reactivate your account. However we make every effort to contact you and allow a grace period before deactivating an account. Other than that, there are no other hidden costs associated with your account.
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  16. Do you allow an IRC to be run on your servers?
    No. This can degrade the reliability of the network, and puts our server at risk for attack. Users found running IRC will be subject to a warning, then suspension or possible cancellation.
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Technical
  1. What should I set my domain name servers to point to?
    This information should have been sent to you upon activation. If not, please contact us.
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  2. What type of operating system will I be hosted on?
    RedHat Linux running on Apache web server.
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  3. What kind of control panel does each hosting account come with?
    Your account will come with CPanel. A state-of-the-art, user-friendly control panel with many unique and powerful tools to manage your website. For more info on Cpanel, click here.
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  4. I want to move my domain name to you, what is the procedure?
    After purchasing a web hosting plan, visit the website where you registered the domain name and look into changing the name servers. If you have questions regarding how to change your name servers, please contact your domain registrar's support team.
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  5. Will my website ever go down?
    Possibly. No one web host can truly guarantee a 100% uptime rate due to the many variables associated with hosting technology. However, BNP Hosting does guarantee that our server will be up 99% of the time. Situations such as Denial of Service Attacks (DoS), hacking, or other unauthorized, deliberate interruptions in service are typically beyond our control. We make every effort to ensure your site is available.
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  6. How do I do this, --------------, in my control panel?
    Please refer to the help feature while logged into CPanel. If you still need assistance, please contact us or post your enquiry in our support forum.
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  7. I have another question, what do I do?
    You can always contact us or post your enquiries in our support forum. You may also open a support ticket by clicking on the 'help desk' link in your client access interface. Please see our Terms of Service if you have questions regarding certain restrictions that may not be covered here.
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  8. How do I change my domain name on my account?
    Please open a support ticket from your client access interface with your current domain name, new domain name, and customer ID and password for verification, or simply contact us, and we'll be happy to assist you.
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    FAQ last Updated January 2, 2006

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